Will customers be notified when they will be switched over?
If you would like to be notified when your bill will be switched over, a representative from the REP will be more than happy to monitor your account for you to see when the switch will take place. Until then, you should receive a card in the mail from ERCOT giving you information about your switching process.
When will online payments be made available?
Online payments might be an option that will be offered to our customers in the future.
Do we require deposits? If a credit check is declined, can a deposit be accepted for service?
All deposits if required will be collected by your electricity provider.
Are there monthly service charges or any other hidden fees?
There are absolutely no monthly service charges or hidden fees. The only charges you will incur on your bill will be your usage times your chosen rate to determine your amount; along with tax.
Are there any discounts for seniors or disabled customers?
At this time, there aren’t any discounts for seniors or disabled customers. This might be an option offered in the future.
When can I expect my first bill?
You can expect to receive your bill 30-45 days after your start date with your new provider.
How can we receive our monthly statements?
Monthly statements can be issued by regular mail or email. Once you receive your first bill, feel free to contact our customer service department if you would like to receive your bill via email.
When attempting to apply online, what if service address is unable to be located?
If you have tried to sign up online and it is unsuccessful, feel free to contact your TDSP (whoever owns your utility lines), and ask them for your ESI ID number. Once you receive your ESI ID number, you should be able to sign up online.
Do you have programs for people on a fixed income or low income assistance?
Unfortunately at this time, there aren’t any discounts for people on a fixed income or low income assistance.
